With cashier's check, company check, personal check, and money order payments, your order will ship once payment clears.

With credit and debit card, bank wire, and direct deposit payments, your order will usually ship that same day or the next day if the item you ordered is available.

WorldEbuy is not the manufacturer; therefore we are not responsible for factory defects; however, we can accept returns on manufacturer defects ONLY, within 7 days of the day you receive your product, provided the item is in 100% new condition. All items must be returned in their original packaging. You must include with your return all original equipment, components, manuals, cables, documents, packaging, and accessories. You will be charged for the replacement cost of any missing items.

All returns must meet the following terms in order to be eligible for a full refund

• Items must be returned in 100% new, resalable condition, non-assembed, non-fueled, and unused.
• Returns must include all packaging materials, instruction sheets, and manuals
• Packaging materials must not be torn or damaged
• All manuals and warranty registration cards must be returned in unmarked condition
• Return shipment must contain original invoice or copy of original invoice

Prior to any return, you must obtain authorization from a WorldEbuy customer satisfaction specialist. Any unauthorized returns will not be accepted, replaced, or refunded.

*Freight collect and COD packages will not be accepted*
*Customer is responsible for damage or loss during return shipping*
*Federal regulations prohibit transport of products that have been fueled; thus, we cannot accept returns on any fueled scooters, dirt bikes, ATVS, or other fueled products*

Note: Color choices cannot be guaranteed, we do our best to send you the colors you choose and contact you for a second color choice if the color you choose is not available; however, we encourage you to submit second color choices with your order to ensure you will receive a satisfactory color. We cannot accept returns or provide refunds due to product color.

Who pays for shipping to replace a defective item or return product?

The buyer is solely responsible for all return shipping and handling costs on any defective item or returned product. Original shipping and return costs are non-refundable, which includes items originally purchased with free shipping.

Since WorldEbuy is not the manufacturer, we share the shipping cost with the buyer. The buyer pays for shipping the defective item to WorldEbuy and WorldEbuy pays to ship the replacement back to the buyer.

WorldEbuy is a store, and similar to stores like Wal-Mart, we do not send a driver to your home to pick up defective items and we do not reimburse you for the time, effort, and money you spent to get your replacement or refund. WorldEbuy's professional customer satisfaction department will utilize its best effort to replace your item in a timely and efficient manner.

Can WorldEbuy cross-ship my replacement item?

After we receive your return and confirm its condition and contents, we will ship your replacement in a timely manner.

LEGAL STATUS

What if I find out after I purchase my item that it is not legal in my area or has other restrictions at my location?

We will not accept any returns based on unsatisfactory legal status. It is your responsibility to check the legal status of motorized scooters in your area.

You should contact your state and local legislature and local Department of Motor Vehicles for current laws.

You should inspect your item for damages when it arrives. If your item has minor damage, such as a broken headlight or mirror, we can send you out this replacement part. If your item has severe damage, you can refuse the item and once we confirm the item was refused and that the damage was severe, we will send you a replacement item.

When you sign for your delivery, you must document all damage to packaging and product. If you sign the delivery receipt without documenting the product's and packaging condition, it means you are accepting your delivery as is and no insurance claim can be filed for a replacement or replacement parts and you will be subject to replacement costs. Freight driver's know that they must wait for you to inspect your shipment so do not sign the delivery receipt until you have made a thorough inspection.

If you are not sure what to do when you receive your shipment, contact us immediately while the driver is still there at 866-966-8671 and we will assist you so you can be certain you follow the proper insurance procedures.

Once an ordered is placed to a WorldEbuy sales specialist and payment is received, your order immediately enters our order processing system and is normally shipped within 24-48 hours.

You can cancel your order if it has not been shipped.

If you cancel your order or refuse your order after it has been shipped, you agree to be responsible for the total shipping costs incurred to and from your location, which includes original shipment fees on items ordered during a free shipping promotion.

More Questions?
Please contact a customer satisfaction specialists at satisfaction@worldebuy.com or toll free at 866-966-8671