WorldEbuy is not the manufacturer; therefore we are not responsible for factory defects; however, we are willing to replace defective items. We can accept returns on manufacturer defects ONLY, within 7 days of the day you receive your product, provided the item is in 100% new condition. All items must be returned in their original packaging. You must include with your return all original equipment, components, manuals, cables, documents, packaging, and accessories. You will be charged for the replacement cost of any missing items.
All returns must meet the following terms in order to be eligible for a full refund
- Items must be returned in 100% new, resalable condition, non-assembed, non-fueled, and unused.
- Returns must include all packaging materials, instruction sheets, and manuals
- Packaging materials must not be torn or damaged
- All manuals and warranty registration cards must be returned in unmarked condition
- Return shipment must contain original invoice or copy of original invoice
Prior to any return, you must obtain authorization from a WorldEbuy customer satisfaction specialist. Any unauthorized returns will not be accepted, replaced, or refunded.
*Freight collect and COD packages will not be accepted*
*Customer is responsible for damage or loss during return shipping*
*Federal regulations prohibit transport of products that have been fueled; thus, we cannot accept returns on any fueled scooters, dirt bikes, ATVS, or other fueled products*
Who pays for shipping to replace a defective item or return product?
The buyer is solely responsible for all return shipping and handling costs on any defective item or returned product. Original shipping and return costs are non-refundable, which includes items originally purchased with free shipping.
Since WorldEbuy is not the manufacturer, we share the shipping cost with the buyer. The buyer pays for shipping the defective item to WorldEbuy and WorldEbuy pays to ship the replacement back to the buyer.
WorldEbuy is a store, and similar to stores like Wal-Mart, we do not send a driver to your home to pick up defective items and we do not reimburse you for the time, effort, and money you spent to get your replacement or refund. WorldEbuy's professional customer satisfaction department will utilize its best effort to replace your item in a timely and efficient manner.
Can WorldEbuy cross-ship my replacement item?
After we receive your return and confirm its condition and contents, we will ship your replacement in a timely manner. LEGAL STATUS
What if I find out after I purchase my item that it is not legal in my area or has other restrictions at my location?
We will not accept any returns based on unsatisfactory legal status. It is your responsibility to check the legal status of motorized scooters in your area.
As a reseller, you may be required to have automotive or dealer licensing for some or all of motorized off-road and on-road products in your state. It is the resell buyer's responsibility to know your state's licensing laws. WorldEbuy cannot accept returns or refunds on products you have purchased but are not able to sell due to licensing regulations in your state.
You should contact your state and local legislature and local Department of Motor Vehicles for current laws. |
